# The console manual

<!-- module: s20-console · deck: What the Service sees of the platform: its servers, its clients, and what's been used. -->

**Table of contents · 7 November 2026 · slices A6 of plan AF, N6 of plan NS and TB1 of plan TB. The dashboard, clients, usage, messages, channels and Billing.**

The console is where staff see the platform as a whole. It lives at `/console` on the API host, and only the Service reaches it. It starts from a picture: Atrium in the
middle, the products' servers around it, each with a drawer. On the console an organisation is called a client.

The one sentence to carry through it: **a client's record says who it is, and never what it holds.**

**Who meets what**

| Seat | Who | What they do here |
|---|---|---|
| The Service | The platform's owner | Connects servers, adds clients, grants products, watches usage, follows texts, connects SMS providers, sets what products sell and who pays, gives money back |

**Journeys**

| | |
|---|---|
| [1.1](p01-console.md#11-connecting-a-server) | Connecting a server |
| [1.2](p01-console.md#12-reading-the-dashboard) | Reading the dashboard |
| [1.3](p01-console.md#13-adding-a-client) | Adding a client |
| [1.4](p01-console.md#14-granting-a-product) | Granting a product |
| [1.5](p01-console.md#15-suspending-and-resuming-a-client) | Suspending and resuming a client |
| [1.6](p01-console.md#16-reading-usage-and-limits) | Reading usage and limits |
| [1.7](p01-console.md#17-finding-out-what-became-of-a-text) | Finding out what became of a text |
| [1.8](p01-console.md#18-sending-a-text-again) | Sending a text again |
| [1.9](p01-console.md#19-connecting-and-switching-a-provider) | Connecting and switching a provider |
| [1.10](p01-console.md#110-reading-billing) | Reading Billing |
| [1.11](p01-console.md#111-adding-or-changing-an-offering) | Adding or changing an offering |
| [1.12](p01-console.md#112-adding-a-limit-or-feature-to-a-product) | Adding a limit or feature to a product |
| [1.13](p01-console.md#113-agreeing-a-price-with-one-organisation) | Agreeing a price with one organisation |
| [1.14](p01-console.md#114-charging-one-organisation-or-keeping-one-complimentary) | Charging one organisation, or keeping one complimentary |
| [1.15](p01-console.md#115-switching-billing-on-for-a-product) | Switching billing on for a product |
| [1.16](p01-console.md#116-giving-money-back) | Giving money back |
| [1.17](p01-console.md#117-recording-a-refund-sent-by-hand) | Recording a refund sent by hand |
| [1.18](p01-console.md#118-a-refund-made-in-paystacks-dashboard) | A refund made in Paystack's dashboard |
| [1.19](p01-console.md#119-answering-a-chargeback) | Answering a chargeback |
| [1.20](p01-console.md#120-reviewing-a-withholding-certificate) | Reviewing a withholding certificate |
| [1.21](p01-console.md#121-a-servers-keys-what-they-may-call-revoking-one-switching-a-server-off) | A server's keys: what they may call, revoking one, switching a server off |
| [1.22](p01-console.md#122-changing-a-clients-sms-credit-by-hand) | Changing a client's SMS credit by hand |
| [1.23](p01-console.md#123-pricing-sms-credit-packs) | Pricing SMS credit packs |
| [1.24](p01-console.md#124-watching-or-stopping-a-bulk-send) | Watching or stopping a bulk send |
| [1.25](p01-console.md#125-registering-a-clients-sender-name) | Registering a client's sender name |
| [1.26](p01-console.md#126-products-e-mail-and-the-chain-of-mailers) | Products' e-mail and the chain of mailers |
| [1.27](p01-console.md#127-who-isnt-written-to) | Who isn't written to |
| [1.28](p01-console.md#128-short-links) | Short links |
| [1.29](p01-console.md#129-vouchers) | Vouchers |